GoTo - ISG Briefing Notes

Remote support has always been integral to digital workplace and service desk services. However, the latest AI revolution, focus on employee experience, multiple end user touch points and security/privacy concerns have increased expectations from a remote support solution and unleashed new possibilities for enhanced overall value. GoTo closely monitors key trends in remote support technology and enhances its remote support management solution, Rescue. Global System Integrators (GSIs) leveraging Rescue for providing remote support services to their enterprise clients must leverage its key differentiators and functionalities to address their end user support needs effectively.