Tech Mahindra - Empowering Mission Critical Goals - ISG Briefing Notes - 2024

Empowering Mission Critical Goals: Tech Mahindra and Intel's Partnership Maximizes Results Through Advanced Remote Device

The rapid adoption of new age technologies in the digital workplace has enabled professionals to seamlessly connect and collaborate from virtually anywhere, breaking down geographical barriers. The workplace technology landscape has undergone significant transformations over the last few years, and the volatility associated with these diverse technologies has compelled organizations to integrate new systems and services to fortify their digital workplace infrastructure. Organizations of all scales are finding it important to invest in backend technologies that IT administrators leverage to ensure uninterrupted, secure and cost effective management of the IT estate.

In the rapidly evolving modern workplace landscape, digital technologies have emerged as transformative catalysts, fostering remote collaborations, augmenting User Experience (UX) and Employee Experience (EX), optimizing business processes and ultimately helping organizations seamlessly address customer needs. When viewed through the prism of the criticality associated with ensuring higher system uptimes on remote working devices to deliver superior business outputs, the role of ITSM becomes even more important. Its significance lies in ensuring a smooth, user centric experience by aligning technology with business objectives. From navigating through complex incidents and providing resolutions to driving change
management and automation initiatives, ITSM practices are indispensable in maintaining service continuity and optimizing the efficiency of digital workplace systems.

Echoing the sentiments mentioned above, Tech Mahindra has partnered with Intel to deliver superior endpoint management services to its customers by leveraging the Intel vPro ® platform. By utilizing the Intel ® Endpoint Management Assistant (Intel ® EMA) and Intel ® Active Management Technology (Intel ® AMT)
modules embedded within the Intel vPro ® platform, Tech Mahindra aims to provide customized device
management solutions for businesses to achieve better productivity, enforce strong security norms and empower IT teams with elevated fleet management control for devices. This integration has eventually helped Tech Mahindra’s clients avoid unplanned and frequent system downtimes and achieve greater operational efficiency in a cost effective manner.