ISG Provider Lens™ Contact Center Customer Experience - CX Services - U.S. 2017

This quadrant report on contact center solutions covers services and the related aspects used to support the customer experience journey. Contact center services include service offerings, delivery centers, language capabilities, full-time equivalents (FTEs) and digital transformation. Contact center services are enabled by technologies and practices such as multichannel strategy, cloud offerings, omnichannel solutions, analytics, automation and consulting.

Access to the full report requires a subscription to ISG Research. Please contact us for subscription inquiries.