ISG Provider Lens™ Public Cloud - SAP Services - U.S. 2017

SAP service providers deliver managed services for SAP solutions on specialized infrastructure, including cloud-based and on-premise. At a broad level, these services also include implementation, integration, support, monitoring, professional services, automation and management of a customer’s SAP software. The service provider’s objectives are maximizing the performance of the SAP service, providing certified expertise and ensuring ongoing training, innovation and delivery.

This ISG Provider Lens™ SAP Services quadrant report assesses providers that deliver managed SAP services on public cloud or hosted environments, comparing SAP service providers and their capabilities to migrate, host or manage SAP services. We also evaluate SAP service providers that have extensive development experience, tooling, certifications and compliance working directly with SAP applications. This report presents an organized approach to needs assessment coupled with objective positioning of relative provider and service suitability for a range of enterprise needs.

This report is one of six from our global ISG Provider Lens™ study on public cloud services. The total study output includes the following six quadrants and analysis of major cloud service models:

Public Cloud Infrastructure Consulting & Implementation Services. An assessment of services providers that provide advisory and migration services for public cloud infrastructure, primarily Amazon Web Services, Google Cloud Platform, and Microsoft Azure.

Public Cloud Infrastructure Managed Services. An assessment of companies that provide ongoing management and support services on top of public cloud infrastructure, primarily Amazon Web Services, Google Cloud and Microsoft Azure.

Public Cloud Brokerage Services. An assessment of providers that deliver tools and/or services for evaluating and selecting cloud-based offerings, or deliver combinations of multiple cloud-based offerings (for example, integration combined with data archiving).

SAP Services. An assessment of providers of managed SAP services on public cloud or hosted environments.

Infrastructure as a Service (IaaS). An assessment of services providers that deliver compute infrastructure (e.g., servers, memory, storage, network bandwidth) on a self-service, on-demand basis.

Unified Communications as a Service (UCaaS). An assessment of providers of communication and collaboration applications tools that are delivered as a service.

Associated Insights