Is Your RPA Program “Bot 3.0” Ready? - 2018

We see intense interest in robotic process automation (RPA) from enterprises looking to reduce costs, improve productivity and increase speed – all areas critical to competing in an increasingly digital economy. The good news is that it’s easy to get started with RPA. Building a few bots to automate repetitive processes is not a major hurdle for organizations. What’s difficult is scaling automation across an enterprise.

The ISG Insights™ study “Is Your RPA Program ‘Bot 3.0’ Ready?” finds that many organizations hit the “RPA wall” and struggle to get beyond their first 10-20 process automations. Getting to the next level requires an automation strategy with four tenets: 1) assess the impact of RPA on the organization, 2) use best practices in building and supporting bots, 3) understand the enterprise technology portfolio and how cognitive fits into it, and 4) use a governance framework that ensures an organization is getting the most of its automation investment. A company that practices these tenets is a “Bot 3.0” company.

This study uses a combination of primary research, insights from study participants, practical advice from ISG advisors and predictions from enterprise automation leaders to provide a 360-degree view of where companies are in their automation journey, and how and why they are maturing their RPA capability.

Whether you’re just getting started with your first bot or scaling hundreds of bots across multiple functions using RPA and cognitive technologies, this research will help you understand where you are today in your automation journey and provide you with practical advice on how to take your RPA program to Bot 3.0.

Study Contents

RPA Adoption Profiles

• Pilot, bot and Center of Excellence deployment timing
• Number of RPA vendors used
• Number of processes automated
• Number of bots in production
• Where RPA is deployed
• Business process design preferences
• Cognitive automation deployment
• RPA impact on managed services
• Industry specific insights for BFSI, Manufacturing, Life Sciences, Retail

RPA Business Goals

• When to expect Return on Investment
• Degree to which business goals are being met with RPA
  • Cost savings, productivity, data accuracy, compliance and employee satisfaction

RPA Capability Assessment

• Strategy
• Organization
• Technology
• Best Practices
• Governance

Access to the full report requires a subscription to ISG Research. Please contact us for subscription inquiries.