ISG Provider Lens® Focal Points - Insurance - L&R Insurance BPO Services - Europe 2026

How to Get the Most Value From L&R Insurance BPO Services in Europe

European L&R insurers are shifting BPO decisions from cost-led outsourcing to resilience-led sourcing governance. Regulatory obligations under Solvency II, DORA, GDPR and country-specific pension and data-residency rules are making compliance fidelity, auditability and localized delivery critical provider differentiators. Legacy modernization is increasingly phased, with automation, orchestration and digitalization expected to coexist with entrenched platforms. Ashish Jhajharia, Lead Analyst and author of the ISG Provider Lens® L&R Insurance BPO Services 2026 - Europe report, states, "European L&R insurers need BPO partners that can combine regulatory discipline, multilingual operational depth and modernization capacity without compromising service continuity."