ISG Provider Lens® Focal Points - Insurance - Strategic Advisory and Enablement - Global 2026

How to Get the Most Value From Insurance Services – Strategic Advisory and Enablement Service Providers

Insurers across the globe have evolved to derive the greatest value from consulting providers by engaging them as long-term transformation partners that connect CXO-level vision with execution-ready enablement. Value is realized through embedded advisory models, outcome-linked commercial structures and the practical application of GenAI and agentic AI across underwriting, claims, actuarial and policyholder workflows. Ashish Jhajharia, Lead Analyst and author of the ISG Provider Lens® Insurance Services – Strategic Advisory and Enablement Services report states, “When every consultant touts AI, the differentiator is not strategy; it is who can operationalize it.” As consulting archetypes converge, differentiation increasingly depends on a provider’s ability to translate AI strategy into business value and sustain transformation through accountable, operationalization-oriented partnerships.