ISG Provider Lens® Focal Points - Intelligent Automation Services - Europe 2025

How to Get the Most Value from Intelligent Automation Services 2025 – Europe

Across Europe, intelligent automation (IA) is shifting from isolated task automation toward end-to-end process excellence, with providers combining lean methods, industry expertise and AI to drive measurable business value. Meanwhile, sovereign IA is gaining prominence as regulated industries demand automation that runs within private environments while complying with local data and AI rules. Mark Purdy, Principal Analyst and author of the ISG Provider Lens® Intelligent Automation Services Europe 2025 report, states, “Agentic AI will become a core driver of process excellence as enterprises move from pilots to scaled, outcome-focused automation programs.” Agentic and multi-agent AI systems are emerging as a key engine for autonomously orchestrating complex workflows, from procure-to-pay to supply chain processes.