ISG Provider Lens™ Focal Points - Future of Work Services - U.S. Public Sector 2025

How to Get the Most Value From Future of Work in the U.S. Public Sector region

U.S. public sector organizations are beginning to transition from modernization to measurable transformation. GenAI has matured from pilot projects to foundational infrastructure, with agencies embedding AI in service desks, analytics and citizen engagement. Hybrid work has evolved into a design-led model prioritizing experience parity, while XLAs have become central to procurement metrics. ESG adoption has expanded through smart workplaces, IoT and carbon intelligence. AI-augmented workforce initiatives are reshaping learning and DEI-aligned governance. Procurement models are now outcome-based, integrating IT, HR and sustainability for holistic value delivery. Bruce Guptill, Lead Analyst and author of the ISG Provider Lens® Digital Workplace Services – U.S. Public Sector 2025 report, states, “By aligning GenAI innovation, hybrid design and ESG imperatives, SLED agencies are refining digital workplaces as engines of public value and trust.”