ISG Provider Lens® Focal Points - Global Capability Center (GCC) Services - Global 2026

How to Get the Most Value from Global Capability Center (GCC) Services — Global

A decade ago, the value of a GCC was measured by how little it cost. Now, it is being measured by how much it can change. Yet, for many enterprises, execution has failed to keep pace with this shift in expectation. According to Gaurang Pagdi, Lead Analyst and author of the ISG Provider Lens® GCC Services report, "The question is no longer about whether to set up a GCC. It is about whether it is truly aligned to what an enterprise is trying to become and whether the partner helping to build the GCC has the ambition, accountability and depth to make that happen." As agentic AI and intelligent automation redefine what GCCs can do, the bar for strategic alignment, and for the providers delivering it, has never been set higher.