Key features of an anchor UCaaS solution: Must have for modern communication collaboration needs

The scope of Unified Communications as a Service (UCaaS) is expanding as the world adapts to the new realities of hybrid working in 2023 and beyond. UCaaS typically included telephony and instant messaging/chat capabilities, but due to the COVID 19 pandemic, UCaaS vendors have rapidly evolved to support audio/video conferencing, meetings and webinars. Many modern UCaaS solutions support collaboration and productivity features either natively or via third party integrations. As these solutions become the face of the entire digital workplace and key to delivering high employee experience, ISG believes clients can greatly benefit from this increased scope of capabilities.